![]() What are the common features of live website chat software?.Then, we’ll discuss 14 of the top live chat software tools on the market today and how to choose the best one for your business. So before we get into how to choose the right live chat software, we’ll review the basics-what live chat is, its benefits, and its most essential features. Think of it like the friendly and well-informed salesperson that appears in a store exactly when you need them. Mobile live chat software allows you to track your customers and engage them at just the right moment. In fact, customers approached with a chat are three times more likely to make a purchase. Mobile live chat also allows you to proactively start a chat-like prompting customers to complete a purchase. Use mobile live chat on iPhone and Android and keep the customer support going with the ability to immediately respond to customer queries. It also needs to work with the people, processes, and tools your agents already use. Still, to get the most from your live chat software, it’s not just a matter of plugging it in and you’re off the races. On top of all that, adding live chat is quick and easy to implement. Personal: Chatting with support agents feels much more like the back and forth customers have with their family and friends.checking a balance, changing an order, asking about corporate health benefits, etc.) Fast: Automated workflows and self-service options enable users to solve simple issues (i.e. ![]()
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